Abstract
The combined effects of the global pandemic and the general trend of digitalization are pushing public employment services to accelerate their use of innovation to develop and deliver simpler, faster and better services for clients.
- Title
- Technology adoption in public employment services, catching up with the future; global report
- Creators
- International Labour Organization. Employment, Labour Markets and Youth Branch.
- Publisher
- ILO; Geneva
- Date published
- 2022
- Number of pages
- xv, 40 p.
- ISBN
- 9789220361979
- Language
- English
- Asset Type
- report
- Record Identifier
- 995219024902676
- Table of contents
- 1. The state of public employment services’ technological transformation -- Public employment service approaches to technology adoption -- Technologies supporting service delivery -- 2. Drivers of the technological journey -- Drivers -- Technology is fostering service personalization -- Delivering services to target groups -- 3. Improving technological capabilities among public employment services for 15 a human-centred crisis recovery -- Core capacities for a successful digital transformation -- Technological leapfrogging -- 4. Preparing for the future -- Towards effective digital transformation of public employment services -- Making advanced technologies part of an inclusive digital transformation -- The way forward -- References -- Annexes