Abstract
Although teleworking is not a new phenomenon, in the context of the COVID-19 pandemic and associated measures implemented to reduce infections, this work arrangement increased significantly in the region. Teleworking facilitated the continuity of certain economic activities and, with it, of the employment relationship, which was particularly important considering the devastating impact of the crisis on the region's labour markets. The transition from face-to-face work to teleworking, however, was not without challenges for both workers and the enterprises that had to implement it quickly. Not all workers were able to engage in telework. In the exceptional context imposed by the pandemic, formal workers, those who were more highly educated and those who worked in professional, technical and administrative occupations had the greatest possibilities for continuing their work from home. This work arrangement poses challenges that must be addressed to ensure that it makes a positive contribution to the world of work, both for enterprises and workers.