Violence at work in hotels, catering and tourism

Helge Hoel; Ståle Einarsen

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Violence at work in hotels, catering and tourism

Helge Hoel and Ståle Einarsen

Working paper (International Labour Organization. Sectoral Activities Programme), WP.211, ILO

2003

Abstract

working conditions

management strategy

hotel industry

catering

harassment at work

economic implication

developed countries

developing countries

Stress

Violence

Tourism

Sexual Harassment

Reviews the relevant literature on experiences of stress and violence and their interactions within the hotel, catering and tourism industry. Examines conditions that may be conducive to violence and stress at work, investigates the extent of the problem, identifies vulnerable groups of workers and explores prevention and management strategies.

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Details

Title: Violence at work in hotels, catering and tourism
Creators: Helge Hoel
Ståle Einarsen
Contributors: International Labour Organization. Sectoral Activities Department
International Labour Organization. Sectoral Activities Programme
Publisher: ILO; Geneva
Date published: 2003
Series: Working paper (International Labour Organization. Sectoral Activities Programme); WP.211
Number of pages: iii, 46 p.
ISBN: 9221150399
Language: English
Asset Type: working paper
Record Identifier: 995328404402676