Servitude with a smile: an anti-oppression analysis of emotional labour

Patricia Chong

Other publication - Working Paper

Servitude with a smile: an anti-oppression analysis of emotional labour

Patricia Chong

Global Labour University working paper, no. 7, Global Labour University, University of Kassel, Department of Social Sciences

2009

Abstract

work attitude

service worker

gender roles

men and masculinities

social norm

race relations

trade union role

developed countries

USA

Canada

Explores how the worker's identity as part of customer service experience (emotional labour) reinforces intersecting systems of race, gender, and class oppression.

Files and links (1)

url

https://global-labour-university.org/wp-content/uploads/2022/03/GLU_WP_No.7.pdfView

Metrics

2 Record Views

Details

Title: Servitude with a smile; an anti-oppression analysis of emotional labour
Creators: Patricia Chong
Publisher: Global Labour University, University of Kassel, Department of Social Sciences; Kassel
Date published: 2009
Series: Global Labour University working paper; no. 7
Number of pages: 60 p.
ISSN: 2194-7465
Language: English
Asset Type: working paper
Record Identifier: 995635532702676