Effects of digitalization on the human centricity of social security administration and services

Other publication - Working Paper

Open access

Brian Lee-Archer

ILO working paper, 87, ILO

2023

DOI:

https://doi.org/10.54394/PMPD3825

Abstract

digitalization

social security administration

digital platforms

Automation

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Title: Effects of digitalization on the human centricity of social security administration and services
Creators: Brian Lee-Archer (Author)
Contributors: ILO Regional Office for Asia and the Pacific
Publisher: ILO; Geneva
Date published: 2023
Series: ILO working paper; 87
Number of pages: 36 p.
ISBN: 9789220386200; 9789220386187; 9789220386194; 9789220386217; 9789220386224
ISSN: 2708-3446
DOI: https://doi.org/10.54394/PMPD3825
Language: English
Asset Type: working paper
Record Identifier: 995264838302676
Table of contents: About the author -- Executive summary -- Introduction -- 1. People-centred social security systems -- 2. Digitalization and integrated social security -- 3. Digitalization and adaptive social security -- 4. Automated decision making and its risks -- 5. Responsible artificial intelligence -- 6. Managing the risks of automated decision making -- 7. Automation and legal frameworks -- 8. Data driven policy, digital capabilities, and public trust in social security -- 9. Data driven policy and service delivery integration -- Conclusion.