Abstract
The development of information and communication technologies (ICTs) since the mid-1980s was believed to offer a new ‘development paradigm’ for developing countries such as India to create new markets and employment opportunities in knowledge-intensive services. India embarked on an ambitious effort to integrate ICT development into its national policies and seized this opportunity and developed a range of IT-enabled services from software and R&D services at one end of the skill spectrum to business processes such as call centres at the other end. ILO’s brief “Digital technologies and how India can use it to its advantage”, provides insight on building and developing digital infrastructure to address the digital divide; how digital technologies can be used for productive transformation of the society and economy; and how institutions can be strengthened in the digital era.