Abstract
The Government of Montenegro has reiterated the need to review and re-engineer existing institutional capacities, particularly within the Ministry of Economic Development and the Employment Agency, to implement changes in employment and labour market policies. The experience of other economies suggests that it is possible, with sufficient political will and adequate technical knowledge, to transform institutions and create efficient policy delivery mechanisms within a short time span to promote and support effective labour market governance. This e-Report provides an analysis of processes and technical issues related to connecting data and information systems through the Integrated Information System for Electronic Data Exchange – Government Service Bus (GSB). The GSB was developed within the Ministry of Public Administration, Digital Society and Media, with a view to enabling simpler and automated data exchange between institutions, that is, the registers and administrative data they manage, where there is a legal basis for this exchange. The Report discusses the existing gaps under the four dimensions of interoperability (legal, organizational, themantic, and technical) and proposes concrete, time-bound interventions under three Strategic Objectives: i) increasing the quality of EAM services aimed at end-users; ii) establishing or upgrading external interoperability with institutions that manage base-registers that are relevant to the EAM business processes; and iii) strengthening the legislative framework and developing systems that indirectly provide support to EAM business processes.